Terms of Service

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.

“Agreement” means these Customer Terms of Service, any Order Forms, and any attachments or linked policies referenced herein.

“Beta Services” means Services or features identified as alpha, beta, preview, early access, or similar designations.

“Customer Data” means any data in electronic form that Customer or Users make available through the Platform, including recordings, transcriptions, notes, and AI-generated outputs.

“Services” means HintMint’s AI-powered meeting intelligence platform, including transcription, speaker identification, AI insights, action items, summaries, and related features.

2.1 License Grant

Subject to this Agreement, HintMint grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription Term for lawful internal business purposes.

2.2 Software

HintMint may make desktop or mobile software available as part of the Services. Software may update automatically. Open source components are governed by their respective open source licenses.

2.3 Ownership

All rights, title, and interest in the Platform, Services, Software, Usage Data, and HintMint Materials belong exclusively to HintMint and its licensors.

2.4 Third-Party Integrations

The Services may integrate with third-party products. Customer and Users use third-party products at their own risk and are responsible for obtaining any required rights and licenses.

2.5 Free Services

Free Services are provided as-is and may be modified or discontinued at any time. Unless prohibited by law, HintMint’s total liability for Free Services will not exceed $100.

3.1 Customer Ownership

Customer retains all rights in Customer Data and is responsible for its legality, quality, and accuracy.

3.2 License to Process

Customer grants HintMint a nonexclusive, worldwide, royalty-free right to process Customer Data solely to provide and maintain Services, resolve issues, follow Customer instructions, and comply with law.

For Enterprise plans, HintMint will not use Customer Data to train AI models without express written consent. For Free and Pro plans, Customer Data may be used to improve models unless Customer opts out via support@hintmint.io.

3.3 Aggregate and De-Identified Data

HintMint may use aggregated, de-identified data for product and platform improvement.

3.4 Security

HintMint uses commercially reasonable technical and organizational safeguards against unauthorized access, loss, or disclosure.

3.5 Recording Laws

Customer is solely responsible for compliance with applicable recording and monitoring laws, including obtaining required participant consent.

4.1 Customer Restrictions

• Do not reverse engineer, disassemble, or create derivative works from the Services.
• Do not resell, sublicense, or provide access outside authorized Users.
• Do not use Services to build competing products or services.
• Do not submit unlawful, infringing, threatening, or abusive material.
• Do not use bots, scripts, or scrapers to extract platform data.
• Do not violate local, national, or international laws.

4.2 Customer Responsibilities

Customer must maintain accurate account information, protect credentials, report unauthorized access, and ensure Users comply with this Agreement.

4.3 AI Features

AI outputs are probabilistic and may be inaccurate. Customer remains responsible for decisions made using AI outputs and should apply professional judgment.

5.1 Fees

Customer will pay all applicable fees listed in the Order Form or Pricing Page. Fees are non-refundable unless expressly stated otherwise. Fee disputes must be raised within 30 days of invoice date.

5.2 Taxes

Fees exclude taxes, duties, and similar charges. Customer is responsible for applicable taxes other than taxes on HintMint’s net income.

5.3 Payment Processing

Payments are processed by Stripe. By providing payment details, Customer authorizes recurring charges for the selected plan.

5.4 Late Payment

Past due amounts accrue interest at 1.5% per month or the maximum lawful rate, whichever is lower. HintMint may suspend Services after 5 days’ written notice of non-payment.

6.1 Mutual Warranty

Each party represents it has authority to enter into this Agreement.

6.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.

6.3 Beta Services

Beta Services may be changed or discontinued at any time and may not be reliable. HintMint’s liability for Beta Services will not exceed $50.

7.1 Definition

Confidential Information includes non-public business, legal, technical, and product information, including Customer Data and HintMint Materials.

7.2 Obligations

Each party will protect the other party’s Confidential Information with reasonable care, and no less than the care used for its own confidential information.

8.1 Automatic Renewal

Subscription Terms automatically renew unless either party gives written non-renewal notice at least 30 days before term end.

8.2 Termination for Cause

Either party may terminate for uncured material breach after 30 days’ notice. HintMint may terminate immediately for serious Section 4 violations.

8.3 Effect of Termination

On termination, all licenses end. Customer Data may be deleted in accordance with legal retention obligations and immutable backup cycles.

9.1 HintMint Indemnification

HintMint will defend and indemnify Customer against third-party IP infringement claims related to Services, subject to notice, cooperation, and defense-control conditions.

9.2 Customer Indemnification

Customer will defend and indemnify HintMint against third-party claims arising from Customer Data, unlawful use, third-party product usage, or Agreement breaches.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

HINTMINT’S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THIS AGREEMENT WILL NOT EXCEED FEES PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM, EXCEPT WHERE LIABILITY CANNOT BE EXCLUDED BY LAW.

These Terms include governing law, entire agreement, amendment, severability, waiver, assignment, force majeure, notices, and arbitration provisions.

11.9 Arbitration and Dispute Resolution

Except for injunctive or equitable relief, disputes are resolved by binding arbitration on an individual basis. Class actions are not permitted. Either party may opt out within 30 days of first acceptance.

For legal questions regarding these Terms, contact:

• Legal Email: support@hintmint.io
• Support Email: support@hintmint.io
• Website: hintmint.io